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Privacy Policy

Last updated: 15 August 2025

 

The Lakes Infusion Co. (“we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or sign up for our emails.

 

 

1. Information We Collect

 

We may collect:

 

  • Personal details such as your name, email address, phone number, and delivery address when you place an order or contact us.

  • Payment details (processed securely by our payment providers – we do not store full card information).

  • Marketing preferences when you sign up for our mailing list.

  • Website usage data such as pages viewed and links clicked, via cookies and analytics tools.

 

 

2. How We Use Your Information

 

We use your data to:

 

  • Process and deliver your orders.

  • Respond to enquiries and provide customer support.

  • Send you updates, special offers, and news (if you’ve opted in).

  • Improve our website and product range.

  • Comply with legal and accounting requirements.

 

 

3. Sharing Your Information

 

We only share your information with trusted third parties when necessary, including:

 

  • Payment processors (e.g. Wix Payments, Stripe, PayPal) to securely process transactions.

  • Delivery companies (e.g. Royal Mail, couriers) to deliver your orders.

  • Email marketing services (if used) to send newsletters and promotions.

    We never sell or rent your personal information to anyone.

 

 

4. Cookies​

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We use a small number of cookies to make our website work properly. These are essential for things like keeping your visit secure and remembering what’s in your shopping basket. We do not use cookies for advertising, marketing, or tracking your browsing activity.

 

5. Your Rights

 

Under the UK GDPR, you have the right to:

 

  • Access the personal data we hold about you.

  • Request corrections to inaccurate data.

  • Request deletion of your data (in certain circumstances).

  • Withdraw consent for marketing at any time.

 

To exercise these rights, contact us at hello@lakesinfusion.co.uk.

 

 

6. How We Protect Your Data

 

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration.

 

 

7. Contact Us

 

If you have questions about this policy or how your data is handled, please contact:

 

The Lakes Infusion Co.

Burneside, Cumbria, United Kingdom

Email: hello@lakesinfusion.co.uk

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