Returns & Refund Policy

We want you to be delighted with every purchase from The Lakes Infusion Co. If something isn’t right, we’ll always do our best to make it right.

CHANGE-OF-MIND RETURNS

You may cancel an online order and return eligible items within 14 days of receiving them. Items must be unused, unopened, in their original packaging and in a resalable condition.

To start a return, email hello@lakesinfusion.co.uk with your order number. After notifying us, return the goods within 14 days.

RETURN POSTAGE

For change-of-mind returns, you are responsible for the return postage and for packaging the goods safely. We recommend using a tracked service.

If an item is faulty, damaged in transit or incorrect, contact us as soon as reasonably possible with your order number and, where helpful, photographs. We will cover reasonable return costs and offer a replacement or refund as appropriate.

REFUNDS

We will refund eligible returns within 14 days of receiving the goods back, or receiving evidence that they were sent back. Refunds are made to the original payment method.

If you cancel the whole order, we will also refund the cost of our standard delivery service. Any extra amount paid for an upgraded delivery service is not refundable.

We may reduce a refund if goods have been handled more than necessary to establish their nature and condition. Opened food products or products with a broken safety seal cannot be returned for change of mind.

EXCHANGES

We do not offer direct exchanges. Please return an eligible item for a refund and place a new order.

EXCEPTIONS

The right to cancel does not apply to personalised goods or goods genuinely liable to deteriorate or expire rapidly, unless they are faulty, damaged or incorrect.

Nothing in this policy affects your statutory rights.