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Terms & Conditions

Last updated: 15 August 2025

 

Welcome to The Lakes Infusion Co. website. By using this site and placing an order, you agree to the terms and conditions set out below. Please read them carefully before ordering.

 

 

1. About Us

 

The Lakes Infusion Co.

Burneside, Cumbria, United Kingdom

Email: hello@lakesinfusion.co.uk

VAT Registration Number: GB 497 4369 31

 

 

2. Products

 

  • All products are made in small batches in our Burneside kitchen.

  • As our products are handmade, there may be slight variations in colour, texture, and flavour — this is part of their unique character.

  • Product images on the site are for illustrative purposes; actual products may vary slightly.

 

 

3. Orders & Payment

 

  • By placing an order, you confirm that all details you provide are accurate and that you are the authorised user of the payment method used.

  • All prices are in GBP and include VAT where applicable.

  • Payment must be made in full before your order is processed.

 

 

4. Shipping & Delivery

 

  • We ship within the UK via trusted couriers and Royal Mail.

  • Estimated delivery times are provided in our Shipping Policy.

  • We are not responsible for delays caused by circumstances beyond our control (e.g. courier delays, extreme weather).

 

 

5. Returns & Refunds

 

  • Due to the perishable nature of our products, returns are only accepted for damaged, faulty, or incorrect items.

  • Full details are set out in our Returns & Refunds Policy.

 

 

6. Allergens & Dietary Information

 

  • All products are made in a kitchen where all 14 allergens may be present.

  • Ingredients and allergen information are provided on product labels — please read carefully before consuming.

 

 

7. Intellectual Property

 

  • All content on this site — including text, images, and branding — is owned by The Lakes Infusion Co. and may not be reproduced without permission.

 

 

8. Limitation of Liability

 

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our site or products, except where required by law.

 

 

9. Governing Law

 

  • These terms are governed by the laws of England and Wales.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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